Refund policy

Warranty

We stand behind the gear we make. If you receive an item with material or workmanship defects, please contact mailto:cameron@endlessclimbing.com within 30 days to report the issue. If it is deemed to be a manufacturer’s defect, the item will be replaced at no cost to you.

Returns and Exchanges

We make everything in-house in small batches, so every return is handled by us personally. Got the wrong size or something isn’t right? Email mailto:cameron@endlessclimbing.com and we’ll send you a return authorization number and the address to ship it to. Items returned without a return authorization number can’t be accepted.

The shipping cost to return an item is the responsibility of the customer. Once your return or exchange has shipped, please send the tracking info to mailto:cameron@endlessclimbing.com.

Exchanges ship at the customer’s expense, and shipping costs and payment processing fees are non-refundable.

Seconds

Seconds (items sold at a discount for cosmetic imperfections) are final sale and can’t be returned or exchanged.